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Houston 911 operator facing criminal charges for hanging up on emergency calls

October 13, 2016  |  Posted by: Francesca Falzarano
Houston 911 operator facing criminal charges for hanging up on emergency calls

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A former Houston 911 operator frequently hung up on terrified callers — saying things like, “ain’t nobody got time for this,” according to police.

Police officials said 43-year-old Crenshanda Williams spent her days as a Houston 911 operator at the city’s Emergency Center answering thousands of “short calls,” which were conversations that lasted under 20 seconds, between October 2015 and March 2016.

The woman from Harris County now faces two misdemeanor charges of Interference with Emergency Telephone Calls after she admitted to ignoring the calls because “she did not want to talk to anyone.”

Court documents obtained by NBC News, Williams reportedly hung up on an individual at a convenience store that was being robbed at gunpoint on March 12th.

“They just said, ‘This is 911. How can I help you?’” Hua Li said, who was buying lottery tickets at the time of the incident.

“I was trying to finish my sentence, and we got disconnected,” Li stated.

The man told KPRC that he was only on the phone for a few seconds before Williams ended the call. He called 911 again and spoke with another operator, but it was too late.

When cops arrived at the scene, the manager of the store was fatally shot.

“Nobody, nobody, is going to help you [if someone doesn’t take the 911 call],” Li stated. “You’re on your own.”

In another incident, Williams told a security guard who called to report a reckless driver that no one was concerned about the occurrence.

“Ain’t nobody got time for this,” Williams told the caller, according to court documents. “For real.”

Williams will make a court appearance next week.

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